Terms of Service
These terms and conditions govern purchases in the pikicasonca.si online shop (“the online shop”), operated by PIKICA SONCA, energijsko zdravljenje, Žana Pika Vračun s.p., Čufarjeva cesta 45, 2000 Maribor, Slovenia (“the provider”). By placing an order, the customer confirms that they have read and agree to these terms. The terms are drawn up in accordance with the Slovenian Consumer Protection Act (ZVPot-1) and the Code of Obligations.
1. Provider details
PIKICA SONCA, energijsko zdravljenje, Žana Pika Vračun s.p.
Čufarjeva cesta 45, 2000 Maribor, Slovenia
Phone: +386 41 948 827 · Email: info@pikicasonca.si
Tax number: 17815100 · VAT payer: NO · Registration number: 8409366000
Registration authority: AJPES, Maribor branch, entry no. 316-04-01874-2019/2
IBAN: SI56 0400 1004 6314 870 (OTP banka d.d.) · SWIFT: KBMASI2X
2. Offer and prices
Prices are stated in euros. VAT is not charged under Article 94(1) of the Slovenian Value Added Tax Act (the provider is not registered for VAT). The price valid at the time the order is placed applies. Delivery costs are shown in the cart and at checkout before the customer confirms the order.
Product images are illustrative; colours on screen may differ slightly from the actual product. If, despite our care, there is an error in a price or in availability, the provider will inform the customer and allow them to cancel the order.
3. Ordering and conclusion of the contract
The contract is concluded when the customer places and pays for the order. After placing the order, the customer receives a confirmation by email with all order details. Orders are stored electronically by the provider. The contract is concluded in Slovenian or English, depending on the language of the website.
4. Payment
The customer pays when placing the order, by payment card or via PayPal. Depending on the customer’s country, other local payment methods are also available through PayPal (e.g. Bancontact, BLIK, EPS, iDEAL, MyBank, Przelewy24, Trustly, Multibanco). The provider does not receive or store payment card details – payments are processed securely by the payment service providers Stripe and PayPal.
Services (e.g. SCIO bioresonance, Jyotish, consultations) are paid on the day of the visit, unless paid with a gift voucher.
5. Delivery
We ship physical products to Slovenia, EU countries, the United Kingdom, Switzerland, Serbia, Bosnia and Herzegovina, North Macedonia, Montenegro, Albania and Kosovo. In Slovenia, personal pickup in Maribor is also possible by arrangement. Delivery costs depend on the weight of the parcel and the destination country and are shown before the order is confirmed.
Products in stock are dispatched within 1–2 working days after payment. T-shirts and mugs are made to order within 1–5 working days and then dispatched. Delivery time depends on the carrier and the destination country. For deliveries outside the EU, the destination country may charge customs duties and import taxes, which are paid by the customer.
If the parcel is visibly damaged on delivery, please note this with the carrier and let us know as soon as possible at info@pikicasonca.si.
6. Digital products (print files)
After payment, the customer receives a download link by email; the files are also available in their account. The files are for personal use only. Reselling, sharing, publishing or printing for sale is not permitted. Copyright remains with Žana Pika Vračun.
7. Gift vouchers
The recipient receives the digital gift voucher by email immediately after payment. The voucher is valid for 12 months from purchase and can be redeemed for any service or product from the provider, also in parts – the unused amount remains on the code. The voucher cannot be exchanged for cash. An unredeemed voucher can be returned within 14 days of purchase, in which case the amount paid is refunded.
8. Services and bookings
Sessions can be booked via the form, by phone or by email; a booking is confirmed once the provider confirms it. If you cannot attend, please let us know as soon as possible. Our services support well-being and do not replace medical examination, diagnosis or treatment.
9. Right of withdrawal
Consumers may withdraw from the contract within 14 days of receiving the goods without giving any reason. To do so, send a clear statement to info@pikicasonca.si or by post; you may also use the form below. The deadline is met if the statement is sent before it expires.
The goods must be returned no later than 14 days after the notice of withdrawal to: PIKICA SONCA, Žana Pika Vračun s.p., Čufarjeva cesta 45, 2000 Maribor, Slovenia. The direct cost of returning the goods is borne by the consumer.
Without undue delay, and no later than 14 days after receiving the notice of withdrawal, the provider refunds all payments received, including the cost of standard delivery, using the same payment method as the original payment. The provider may withhold the refund until the goods have been received back or the consumer has provided proof of sending them. The consumer is liable for any diminished value of the goods resulting from handling other than what is necessary to establish their nature, characteristics and functioning.
Exceptions: there is no right of withdrawal
- for digital print files, if before the purchase the customer expressly agreed that delivery would begin immediately and acknowledged that they thereby lose the right of withdrawal;
- for sealed goods that are not suitable for return for health or hygiene reasons once unsealed after delivery (ointments, drops, tinctures);
- for services that have been fully performed.
Withdrawal form (complete and return it if you wish to withdraw from the contract):
To: PIKICA SONCA, Žana Pika Vračun s.p., Čufarjeva cesta 45, 2000 Maribor, Slovenia, info@pikicasonca.si
I hereby give notice that I withdraw from my contract for the purchase of the following goods: …
Ordered on / received on: …
Name and address of the consumer: …
Bank account number (if payment was not made by card or PayPal): …
Date and signature (only if this form is sent on paper): …
10. Lack of conformity and complaints about products
The provider is liable for the conformity of the goods with the contract in accordance with ZVPot-1. If the goods are damaged, wrong or do not match the description, please let us know at info@pikicasonca.si with a short description and, if possible, a photo. The consumer may ask the provider to repair or replace the goods, or to refund part or all of the price (termination of the contract), in accordance with the law. Costs related to remedying the lack of conformity are borne by the provider.
11. Complaints and disputes
Complaints can be sent to info@pikicasonca.si. We confirm receipt within five working days and inform the customer how the complaint will be handled. The procedure is confidential. We aim to resolve any disputes amicably.
The provider does not recognise any provider of out-of-court consumer dispute resolution as competent to resolve a consumer dispute initiated by a consumer under the Slovenian Out-of-Court Settlement of Consumer Disputes Act. Disputes fall under the jurisdiction of the competent court in Maribor; consumers retain the rights granted to them by the law of their country of residence.
12. Personal data protection
We process personal data in accordance with the General Data Protection Regulation (GDPR), as described in our Privacy Policy.
13. Final provisions
The provider may change these terms; each order is governed by the terms published at the time it was placed. These terms apply from 24 October 2026. In case of any discrepancy between the language versions, the Slovenian version prevails.