{"id":231,"date":"2016-12-22T15:45:57","date_gmt":"2016-12-22T14:45:57","guid":{"rendered":"https:\/\/clone.pikicasonca.si\/wp\/?page_id=231"},"modified":"2026-10-24T11:12:35","modified_gmt":"2026-10-24T09:12:35","slug":"pogoji-poslovanja","status":"publish","type":"page","link":"https:\/\/clone.pikicasonca.si\/en\/pogoji-poslovanja\/","title":{"rendered":"Terms of Service"},"content":{"rendered":"
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Terms of Service<\/h1>\n
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These terms and conditions govern purchases in the pikicasonca.si online shop (\u201cthe online shop\u201d), operated by PIKICA SONCA, energijsko zdravljenje, \u017dana Pika Vra\u010dun s.p., \u010cufarjeva cesta 45, 2000 Maribor, Slovenia (\u201cthe provider\u201d). By placing an order, the customer confirms that they have read and agree to these terms. The terms are drawn up in accordance with the Slovenian Consumer Protection Act (ZVPot-1) and the Code of Obligations.<\/p>\n\n

1. Provider details<\/h3>\n

PIKICA SONCA, energijsko zdravljenje, \u017dana Pika Vra\u010dun s.p.
\u010cufarjeva cesta 45, 2000 Maribor, Slovenia
Phone: +386 41 948 827 \u00b7 Email: info@pikicasonca.si
Tax number: 17815100 \u00b7 VAT payer: NO \u00b7 Registration number: 8409366000
Registration authority: AJPES, Maribor branch, entry no. 316-04-01874-2019\/2
IBAN: SI56 0400 1004 6314 870 (OTP banka d.d.) \u00b7 SWIFT: KBMASI2X<\/p>\n\n

2. Offer and prices<\/h3>\n

Prices are stated in euros. VAT is not charged under Article 94(1) of the Slovenian Value Added Tax Act (the provider is not registered for VAT). The price valid at the time the order is placed applies. Delivery costs are shown in the cart and at checkout before the customer confirms the order.<\/p>\n

Product images are illustrative; colours on screen may differ slightly from the actual product. If, despite our care, there is an error in a price or in availability, the provider will inform the customer and allow them to cancel the order.<\/p>\n\n

3. Ordering and conclusion of the contract<\/h3>\n

The contract is concluded when the customer places and pays for the order. After placing the order, the customer receives a confirmation by email with all order details. Orders are stored electronically by the provider. The contract is concluded in Slovenian or English, depending on the language of the website.<\/p>\n\n

4. Payment<\/h3>\n

The customer pays when placing the order, by payment card or via PayPal. Depending on the customer\u2019s country, other local payment methods are also available through PayPal (e.g. Bancontact, BLIK, EPS, iDEAL, MyBank, Przelewy24, Trustly, Multibanco). The provider does not receive or store payment card details \u2013 payments are processed securely by the payment service providers Stripe and PayPal.<\/p>\n

Services (e.g. SCIO bioresonance, Jyotish, consultations) are paid on the day of the visit, unless paid with a gift voucher.<\/p>\n\n

5. Delivery<\/h3>\n

We ship physical products to Slovenia, EU countries, the United Kingdom, Switzerland, Serbia, Bosnia and Herzegovina, North Macedonia, Montenegro, Albania and Kosovo. In Slovenia, personal pickup in Maribor is also possible by arrangement. Delivery costs depend on the weight of the parcel and the destination country and are shown before the order is confirmed.<\/p>\n

Products in stock are dispatched within 1\u20132 working days after payment. T-shirts and mugs are made to order within 1\u20135 working days and then dispatched. Delivery time depends on the carrier and the destination country. For deliveries outside the EU, the destination country may charge customs duties and import taxes, which are paid by the customer.<\/p>\n

If the parcel is visibly damaged on delivery, please note this with the carrier and let us know as soon as possible at info@pikicasonca.si.<\/p>\n\n

6. Digital products (print files)<\/h3>\n

After payment, the customer receives a download link by email; the files are also available in their account. The files are for personal use only. Reselling, sharing, publishing or printing for sale is not permitted. Copyright remains with \u017dana Pika Vra\u010dun.<\/p>\n\n

7. Gift vouchers<\/h3>\n

The recipient receives the digital gift voucher by email immediately after payment. The voucher is valid for 12 months from purchase and can be redeemed for any service or product from the provider, also in parts \u2013 the unused amount remains on the code. The voucher cannot be exchanged for cash. An unredeemed voucher can be returned within 14 days of purchase, in which case the amount paid is refunded.<\/p>\n\n

8. Services and bookings<\/h3>\n

Sessions can be booked via the form, by phone or by email; a booking is confirmed once the provider confirms it. If you cannot attend, please let us know as soon as possible. Our services support well-being and do not replace medical examination, diagnosis or treatment.<\/p>\n\n

9. Right of withdrawal<\/h3>\n

Consumers may withdraw from the contract within 14 days of receiving the goods without giving any reason. To do so, send a clear statement to info@pikicasonca.si or by post; you may also use the form below. The deadline is met if the statement is sent before it expires.<\/p>\n

The goods must be returned no later than 14 days after the notice of withdrawal to: PIKICA SONCA, \u017dana Pika Vra\u010dun s.p., \u010cufarjeva cesta 45, 2000 Maribor, Slovenia. The direct cost of returning the goods is borne by the consumer.<\/p>\n

Without undue delay, and no later than 14 days after receiving the notice of withdrawal, the provider refunds all payments received, including the cost of standard delivery, using the same payment method as the original payment. The provider may withhold the refund until the goods have been received back or the consumer has provided proof of sending them. The consumer is liable for any diminished value of the goods resulting from handling other than what is necessary to establish their nature, characteristics and functioning.<\/p>\n

Exceptions:<\/strong> there is no right of withdrawal<\/p>\n